FAQ

 

What types of gourmet products do you offer?

At Pizca, we pride ourselves on curating an exquisite selection of gourmet food products, each chosen for its ability to elevate your culinary endeavors. Our offerings include the illustrious 5 Olive Mix, a harmonious blend that tantalizes the palate, and the premium Acquarello rice, celebrated for its unparalleled quality and texture, perfect for crafting culinary masterpieces.

How can I enhance my culinary creations with your products?

Our gourmet selections are designed to inspire creativity and sophistication in the kitchen. Whether you are crafting a sumptuous risotto with our Acquarello rice or creating a vibrant antipasto platter with our 5 Olive Mix, each ingredient serves as a brushstroke on the canvas of your culinary artistry, inviting you to explore and express your gastronomic vision.

What is your return policy for gourmet food products?

We understand that satisfaction is paramount in the realm of gourmet cuisine. Therefore, we offer a 7-day return policy from the date of receipt for items that remain unused and in their original packaging. However, due to the perishable nature of our products, we kindly ask that any claims for such items be made within 48 hours of delivery, ensuring that the integrity of our exquisite offerings is preserved.

How do I initiate a return or exchange?

To embark on the journey of returning or exchanging an item, simply reach out to us at sebastian@pizcapr.com. Upon approval, we shall provide you with a return shipping label and detailed instructions, ensuring a seamless process that reflects our commitment to your satisfaction.

What should I do if my order arrives damaged or incorrect?

In the unfortunate event that your order arrives in a less than perfect state, we implore you to contact us immediately at sebastian@pizcapr.com. Our dedicated team will swiftly evaluate the situation and endeavor to rectify any issues, ensuring that your experience with Pizca remains as delightful as the products we offer.

Are there any items that cannot be returned?

Indeed, certain items are deemed non-returnable, particularly perishable goods such as our gourmet food products. Additionally, gift cards fall under this category. Should you have inquiries regarding a specific item, we encourage you to reach out to us prior to initiating a return, allowing us to assist you with grace and precision.

How long does it take to process a refund?

Once we have received and inspected your return, we shall notify you of its approval. If approved, your refund will be processed to your original payment method within 10 business days. Please be advised that additional time may be required for your bank or card provider to finalize the transaction, as we strive to ensure that your experience remains as seamless as possible.

Can I contact you for further inquiries?

Absolutely. We welcome your questions and are here to assist you in any way possible. Please do not hesitate to reach out to us at sebastian@pizcapr.com for any further inquiries or assistance regarding our gourmet offerings and services.